Dnata Schweiz

Head of operations (100%)

Head of Operations (100%)

dnata Switzerland AG is a service company at the airport of Zürich and Geneva and is part of the world-renowned Emirates Group. It offers a comprehensive range of airline and cargo handling services. dnata Switzerland AG has a total of over 1,300 employees in Switzerland. It operates over 35,000 flights a year for more than 100 airlines from all over the world, handling over 7 million passengers and almost 85,000 tonnes of freight a year. In addition, dnata welcomes its valued passengers to the marhaba lounges at Zurich and Geneva airports. We are opening a position for our office in Zurich:



As Head of Operations you are responsible for the successful financial and operational management of dnata’s ground services unit at Zurich Airport in accordance with internal business goals, strategies and budget guidelines. This includes the line management function for the operational department management teams (Ground Logistics, Passenger Services, Cargo Operations).

Your responsibilities:

•You are accountable for the day-to-day operations of the ground services unit at Zurich Airport

•You ensure and maintain a premium service delivery quality as per defined KPIs, customer expectations and airport policies

•You maintain a healthy and safe working environment in accordance with all regulatory and internal requirements

•You guarantee fulfilment of key industry accreditation requirements (ISAGO/CAA etc.)

•You provide for an effective and efficient resource planning & allocation concept for the daily operation

•You ensure the unit’s operational readiness to activate and follow incident as well as emergency response plans

•Focused on continuous improvement, you implement an efficient and lean organization structure

•You participate in the budgeting & planning cycle, ensure accurate reporting and cost control

•You develop, coordinate and implement operational projects, tools and initiatives and assist in architecting dnata Switzerland’s strategy and business growth

•You maintain a strong relationship with airport authorities, business & social partners

•You liaise effectively and collaborate with all corporate support and management functions


Your profile:

You want to work in a culturally diverse, fast-moving, performance-oriented environment and demonstrate your leadership qualities and ability to go beyond. You are keen to stay tuned to daily operations and the staff while being able to drive change, improvement and innovation. Mutual respect and an open dialogue with all levels of hierarchy and stakeholders are important to you.

•You have strong experience and qualifications in senior operational management functions in the aviation or cargo logistics industry for at least 5 years (e.g. ground handling, logistics, airline or airport – air cargo handling being particularly desirable).

•You have a proven track record in successful P&L ownership & change management

•You demonstrate strong leadership, negotiation and communication skills with a team player attitude and a pronounced customer-oriented focus

•You exercise sound decision-making & proactive initiative-taking

•You have excellent organization skills and ability to create, implement structures and processes

•Excellent command of German and English (oral & written)


Your application:

The job holder reports to the COO. This position is located in Zurich. Should you be interested, please send your qualifying resume, a motivation letter and your salary expectations by e-mail to ZRH.jobs@dnata.ch.

By applying, you agree that your personal data may be used internally for the application process.


dnata Switzerland AG, Human Resources, 8058 Zurich-Airport, T +41 43 815 83 20, E zrh.jobs@dnata.ch